Delivery terms

Last updated: 30.9.2026

These Delivery Terms apply to product orders placed through the uutelaservicestore.fi online store operated by Uutela Service Oy.

1. Seller

Uutela Service Oy
Business ID: 1670240-2
Mutterikatu 12
48770 Kotka
Finland

Email: uutelaservicestore@gmail.com
Phone: +358 40 035 4444

2. Delivery area

Products purchased from the online store are delivered within Finland..

Any product-specific delivery restrictions will be stated in the online store before the order is placed.

3. Delivery methods

The delivery methods available for the order are displayed in the checkout.

Available delivery methods may include:

Posti
Orders are delivered by Posti using the delivery method selected at checkout. Where applicable, the customer selects a pickup point when placing the order. Posti will notify the customer of the arrival of the shipment using the contact details provided by the customer.

Pick-up from Uutela Service Oy
Orders can be collected free of charge from:

Uutela Service Oy
Mutterikatu 12
48770 Kotka

Pick-up times: Mon–Fri from 08:00 to 18:00.

The customer will be notified when the order is ready for pickup.

4. Delivery costs

Delivery costs are determined based on the order and the chosen delivery method.

The exact delivery cost will be displayed at checkout before the order is confirmed and paid for.

Pickup from Uutela Service Oy is free of charge.

5. Delivery time

Delivery times may vary depending on product availability.

Products that are in stock will be processed and dispatched as soon as possible after the order and payment have been confirmed.

If a separate delivery time has been stated for the product, the stated delivery time applies to that product.

If the order includes products with different delivery times, the order can be delivered in accordance with the longest stated delivery time.

Unless another delivery time has been agreed, goods purchased by a consumer must be delivered without undue delay and no later than

Unless a different delivery time has been agreed, the goods to be delivered to the consumer shall be delivered without undue delay and no later than 30 days after the conclusion of the agreement.

6. Order tracking and pickup

Once an order has been dispatched via Posti, the customer will, where available, receive tracking information by email or through Posti's notification service.

The customer is responsible for providing accurate contact and delivery information when placing the order.

For pickup orders, the customer will be notified when the order is ready for collection. The person collecting the order must, if requested, be able to provide the order number and proof of identity.

7. Delivery Issues

If an order is damaged during transport, contains missing items or the customer receives an incorrect product, the customer should contact Uutela Service Oy as soon as possible.

For damaged shipments, the customer should take photographs of the damage where possible and retain the product and packaging while the matter is being investigated.

If delivery is significantly delayed, Uutela Service Oy will contact the customer as soon as possible.

More detailed terms concerning order cancellations, returns, return costs and refunds are available on the Returns & Cancellations -page.