Terms of use
Last updated: 22.09.2026
These Terms of Use and Sale apply to the use of the uutelaservicestore.fi online store operated by Uutela Service Oy and to orders placed through the online store.
By using the online store and placing an order, the customer agrees to these terms. Finnish mandatory consumer protection legislation also applies to consumer customers.
1. Online Store Operator
Uutela Service Oy
Business ID: 1670240-2
Mutterikatu 12
48770 Kotka
Finland
Email: uutelaservicestore@gmail.com
Phone: +358 40 035 4444
In these terms, Uutela Service Oy is hereinafter referred to as the “seller” or the “online store”. seller or online store.
2. Application of These Terms
These terms apply to orders placed through the uutelaservicestore.fi online store.
Both consumers and businesses may shop in the online store.
Consumer customers are protected by the Finnish Consumer Protection Act and other mandatory consumer protection legislation. If these terms conflict with mandatory legislation, the mandatory legislation shall prevail.
For business customers, these terms and applicable Finnish law shall apply, unless otherwise required by mandatory legislation.
3. Products and prices
The characteristics and prices of products are stated on the relevant product pages in the online store.
Prices displayed to consumers include all applicable taxes unless explicitly stated otherwise.
Delivery costs are not included in the product price unless otherwise stated. Delivery costs depend on the selected delivery method and are displayed to the customer before the order is confirmed.
The online store reserves the right to change product prices and the product range. Such changes do not affect orders that have already been confirmed.
If the online store contains a clear and obvious error in a price or product information, the online store may contact the customer to correct the error. This provision does not limit the consumer’s statutory rights.
4. Placing an Order
Products are ordered through the online store by adding them to the shopping cart and completing the order at checkout.
The customer must provide accurate and up-to-date contact, billing and delivery information when placing an order.
Before confirming the order, the customer has the opportunity to review the contents of the order, including the products, prices, delivery costs and other relevant information, and to correct any information provided.
By placing an order, the customer accepts the obligation to pay.
An order confirmation will be sent to the email address provided by the customer after the order has been received
According to the Finnish Competition and Consumer Authority, before an order is placed, an online store must provide consumers with information including the essential characteristics of the product, the total price, delivery costs, delivery and payment information, and information concerning the right of withdrawal. The order confirmation must be provided in a durable medium, such as by email.
5. Payment
Payments in the online store are processed through the Montonio payment service. Montonio-through the payment service.
The payment methods currently available are displayed to the customer at checkout before the order is confirmed.
Payment may also be subject to the terms and conditions of the customer’s chosen bank, card issuer or other payment service provider.
The online store does not store customers’ online banking credentials or payment card details in its own systems.
Any fees associated with a particular payment method are displayed to the customer before the order is confirmed.
In Finland, payment methods must be presented in the order required by law, and a payment method must not be automatically selected as the default option for consumers.
6. Delivery
Orders are delivered using the delivery method selected by the customer at checkout.
Available delivery options may include:
Delivery by Posti to a delivery point or address selected by the customer or determined in connection with the order, and pickup from Uutela Service Oy’s premises at:
Mutterikatu 12
48770 Kotka
Pick-up times: Mon–Fri from 08:00 to 18:00.
Available delivery methods, delivery costs and any delivery-specific terms are displayed at checkout before the order is confirmed.
More detailed information is available on the Delivery terms-page.
The seller will deliver the products within the stated delivery period or within a period agreed with the customer. If no other delivery period has been agreed, goods in consumer sales must generally be delivered without undue delay and no later than 30 days after the contract has been concluded.
7. Order Pickup
The customer will be notified separately when an order is ready for pickup.
The customer must wait for the pickup notification before arriving to collect the order.
Orders can be collected from Uutela Service Oy at: Mutterikatu 12 48770 Kotka Finland
If necessary, the person collecting the order must be able to provide the order details or order number and proof of identity.
8. Right of withdrawal
As a general rule, consumers have the right to withdraw from an online purchase of goods within 14 days after receiving the goods, without providing a reason.
Simply returning the product or failing to collect a shipment does not constitute a notice of withdrawal. The consumer must clearly notify the online store of their decision to withdraw.
The right of withdrawal may be subject to exceptions provided by law. The right of withdrawal will not be restricted on any grounds other than those permitted by law.
The consumer must return the goods no later than 14 days after submitting the notice of withdrawal.
The customer is responsible for the direct costs of returning the goods unless the online store has agreed to bear those costs in the particular case or mandatory legislation provides otherwise. The customer must be informed of this before the contract is concluded.
More detailed information on withdrawals and returns is available on the Returns & Cancellations -page.
9. Electronic Withdrawal function
Consumers may use the electronic withdrawal function provided in the online store to notify the seller of their decision to withdraw when the statutory right of withdrawal applies to the order.
The customer may be asked to provide information necessary to process the withdrawal, such as their name, order number or other information identifying the order, as well as an email address to which confirmation of receipt of the withdrawal notice can be sent.
The customer will receive confirmation of the withdrawal notice in a durable medium.
From June 19, 2026 an online store through which consumers enter into contracts online must provide an easily accessible and easy-to-use electronic withdrawal function throughout the applicable withdrawal period.
10. Returns and refunds
Returned products and any reduction in their value are handled in accordance with Finnish consumer protection legislation.
Consumers may examine a product and check its characteristics to the extent necessary to establish the nature, characteristics and functioning of the product.
If the product has been handled beyond what is necessary for this purpose and its value has decreased as a result, the consumer may be liable for the reduction in value to the extent permitted by law.
When the requirements for withdrawal are met, the online store will refund the payments received from the consumer in accordance with Finnish consumer protection legislation.
More detailed return instructions are available on the Returns & Cancellations -page.
11. Uncollected Shipments
Failure to collect a shipment does not, in itself, constitute a notice of withdrawal under Finnish consumer protection legislation.
If the customer wishes to withdraw from an order, they must separately notify the online store in accordance with these terms and the Returns and Cancellation Terms.
12. Defective Products and Complaints
The seller is responsible for defects in products in accordance with applicable Finnish law.
When submitting a complaint, the customer should provide the order number and describe the issue identified. If necessary, the customer may be asked to provide photographs to help investigate the matter.
The consumer’s statutory rights regarding defective goods are not limited by these terms or by any warranty provided by the manufacturer or seller.
13. Availability and Force Majeure
Product availability may vary.
If an ordered product cannot exceptionally be delivered, the online store will contact the customer as soon as possible to agree on how the matter will be resolved.
The seller shall not be liable for delays to the extent that performance of its obligations is prevented by an unforeseeable and unavoidable event beyond the seller’s reasonable control. This does not limit any rights granted to consumers under mandatory legislation.
14. Processing of personal data
The online store processes customers’ personal data for purposes including order processing, payments, delivery, customer service and other purposes necessary for operating the online store.
Further information on the processing of personal data is available in the online store’s In the privacy policy.
Payment-related data is also processed by the relevant payment service providers in accordance with their own privacy policies.
or another service provider involved in delivering the order, to the extent necessary to complete the delivery. Posti or to another service provider involved in delivering the order, to the extent that the delivery requires it.
15. Intellectual property rights
The content of the online store, including texts, images, graphics, logos and other materials, belongs to Uutela Service Oy or the relevant rights holder unless otherwise stated.
Copying, publishing or otherwise using such content for commercial purposes without the permission of the rights holder is prohibited unless otherwise permitted by law.
16. Changes to the terms
Uutela Service Oy may update these terms due to changes in the online store’s operations, services or applicable legislation.
As a general rule, an order is subject to the terms that were in force at the time the order was placed.
The current version of these terms is available in the online store.
17. Governing Law and Dispute Resolution
These terms and contracts entered into through the online store are governed by Finnish law. However, this choice of law does not limit any rights granted to consumers under mandatory applicable legislation.
Any disputes should primarily be resolved through negotiations between the customer and Uutela Service Oy.
If necessary, consumers may contact Finnish Consumer Advisory Services and refer the matter to the Finnish Consumer Disputes Board.