{"id":3,"date":"2026-09-11T10:45:54","date_gmt":"2026-09-11T10:45:54","guid":{"rendered":"https:\/\/uutelaservicestore.fi\/?page_id=3"},"modified":"2026-09-24T22:15:37","modified_gmt":"2026-09-24T19:15:37","slug":"tietosuojaseloste","status":"publish","type":"page","link":"https:\/\/uutelaservicestore.fi\/en\/tietosuojaseloste\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Privacy policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last updated: 22.09.2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Uutela Service Oy respects the privacy of its customers and website users and processes personal data in accordance with the EU General Data Protection Regulation (EU 2016\/679, GDPR), Finnish data protection legislation, and other applicable legislation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This privacy policy explains what personal data is processed in connection with using the uutelaservicestore.fi website and online store, for what purposes the data is used, and what rights the registrant has.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Controller<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Uutela Service Oy<\/strong><br>Business ID: 1670240-2<br>Mutterikatu 12<br>48770 Kotka<br>Finland<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:uutelaservicestore@gmail.com\">uutelaservicestore@gmail.com<\/a><br><strong>Phone number:<\/strong> +358 40 035 4444<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For data privacy questions and requests regarding the exercise of the registered person\u2019s rights, you can contact the above-mentioned email address.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. What personal data do we process?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may process the following personal data depending on how you use our website and services.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Customer and order information<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When placing an order in the online store, we may process, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>first and last name<\/li>\n\n\n\n<li>the name of the company<\/li>\n\n\n\n<li>Business ID number<\/li>\n\n\n\n<li>billing address<\/li>\n\n\n\n<li>delivery address<\/li>\n\n\n\n<li>postcode and postal address<\/li>\n\n\n\n<li>phone number<\/li>\n\n\n\n<li>email address<\/li>\n\n\n\n<li>order number<\/li>\n\n\n\n<li>ordered products and quantities<\/li>\n\n\n\n<li>the value of the order<\/li>\n\n\n\n<li>the chosen method of delivery<\/li>\n\n\n\n<li>payment method and status of payment<\/li>\n\n\n\n<li>information related to the processing of the order<\/li>\n\n\n\n<li>order comments provided by the customer<\/li>\n\n\n\n<li>return, cancellation and complaint information.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Information related to booking of service time<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When a customer makes a maintenance appointment or submits a maintenance request via the website, we may process, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the customer's name<\/li>\n\n\n\n<li>phone number<\/li>\n\n\n\n<li>email address<\/li>\n\n\n\n<li>Vehicle-related information<\/li>\n\n\n\n<li>registration number<\/li>\n\n\n\n<li>the service chosen by the customer<\/li>\n\n\n\n<li>the desired service period<\/li>\n\n\n\n<li>additional information provided by the customer.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Contact<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When you contact us by email, form or other means, we may process your contact information as well as the content of your message and any communication related to the matter.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Payment-related information<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Payments in the online store are processed through an external payment service provider.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Uutela Service Oy may receive payment for, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the used payment method<\/li>\n\n\n\n<li>Payment status<\/li>\n\n\n\n<li>identifier of the payment transaction<\/li>\n\n\n\n<li>amount of payment<\/li>\n\n\n\n<li>information regarding the refund.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Uutela Service Oy does not, as a rule, process or store the customer's online banking credentials or the full details of the payment card.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Technical information of the website<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When using the website, the following may be processed, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IP address<\/li>\n\n\n\n<li>browser and device information<\/li>\n\n\n\n<li>the operating system<\/li>\n\n\n\n<li>the time of the visit to the website<\/li>\n\n\n\n<li>visited pages<\/li>\n\n\n\n<li>identifiers related to cookies and similar technologies<\/li>\n\n\n\n<li>other information necessary for the technical operation of the website and for data security.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">More details about the use of cookies are provided in a separate section. <strong>In the cookie policy<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. For what purposes are personal data used?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Personal data may be processed for the following purposes:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Order processing and contract execution<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The information is used to receive, process, pay for, deliver, pick up orders, and to send order confirmations and other messages related to the order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Implementation of maintenance and other services<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The information can be used to book service times, arrange customer-related services for the vehicle, and communicate with the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Payment processing<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The data is processed for the purpose of receiving payments, checking the payment status, possible refunds, and bookkeeping.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Organizing deliveries<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The necessary personal data may be transmitted to the transport service provider for the purpose of delivering the order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Customer service<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The information is used to respond to customer inquiries, returns, complaints, and other requests for contact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Compliance with statutory obligations<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Data can be processed, for example, to fulfill obligations related to accounting, taxation and consumer protection.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Website operation and data security<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Technical data may be processed to ensure the website's functionality, to investigate errors, to prevent misuse, and to maintain data security.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Marketing<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Personal data may be used for direct marketing only in accordance with applicable law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Electronic direct marketing is sent when there is a legal basis for it. The customer can opt out of direct marketing at any time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Legal bases for the processing of personal data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The processing of personal data is based on one or more of the following GDPR-compliant grounds, depending on the situation:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Implementation of the agreement<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When the customer places an order in the online store or books a service, the processing of personal data is necessary to fulfill the agreement between the customer and Uutela Service Oy or to perform measures to be taken at the customer\u2019s request before the agreement is concluded.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Statutory obligation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Data is processed when Uutela Service Oy has a legal obligation to retain or process it, for example due to accounting, tax or consumer protection-related obligations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Justified interest<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Data processing may be based on Uutela Service Oy\u2019s legitimate interest, for example in customer service, service development, preventing misuse, or in the context of data security, when processing does not prejudice the rights and freedoms of the data subject.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Consent<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If the processing of personal data is based on consent, for example in connection with certain non-essential cookies or electronic marketing, the data subject may withdraw their consent at any time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The withdrawal of consent does not affect the legality of the processing carried out before the withdrawal.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Where are personal data obtained from?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Personal data is mainly obtained directly from the customer, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>at the online store's checkout<\/li>\n\n\n\n<li>when booking the service time<\/li>\n\n\n\n<li>via the contact form<\/li>\n\n\n\n<li>by email<\/li>\n\n\n\n<li>by phone<\/li>\n\n\n\n<li>in connection with a return or cancellation notice<\/li>\n\n\n\n<li>in the context of other customer service situations.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In addition, information may be generated automatically in connection with the use of the website and online store.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Information related to payment and delivery can also be obtained from the payment service or transport service provider.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Payment service \u2013 Montonio<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The online store's payment services are used to <strong>Montonio<\/strong>-payment service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When the customer selects a payment method and proceeds to make a payment, the personal data necessary for processing the payment may be transmitted to Montoni and the banks, card companies or other payment service providers involved in the payment transaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Montonio and other payment service providers process personal data in accordance with their own data protection policies and legal obligations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Uutela Service Oy receives the necessary information for order processing from the payment service, such as information about the success or failure of the payment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Delivery service \u2013 Posti<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When the customer selects delivery by Post for their order, the personal data necessary for the delivery to be carried out may be transmitted. <strong>Posti<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This information may include, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>customer's name<\/li>\n\n\n\n<li>delivery address<\/li>\n\n\n\n<li>phone number<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>order information required to deliver the shipment.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Information is communicated only to the extent required for the execution of the delivery and the related communication.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. WooCommerce and e-commerce system<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Online store is operational <strong>With WordPress and WooCommerce systems<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The WooCommerce system stores customer, order, delivery, and payment data that is necessary for the operation of the online store.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The data can be processed on the website's server and in connection with the technical maintenance of the online store.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Recipients and service providers of personal data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Uutela Service Oy may use external service providers for the processing of personal data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Information may, if necessary, be processed or disclosed to, for example, the following parties:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>to payment service providers, such as Montoniolle<\/li>\n\n\n\n<li>for banks and other parties involved in the payment transaction<\/li>\n\n\n\n<li>To the postal service and other parties involved in the delivery process<\/li>\n\n\n\n<li>Providers of online store, website and hosting services<\/li>\n\n\n\n<li>for email and communication service providers<\/li>\n\n\n\n<li>for accounting and financial management services providers<\/li>\n\n\n\n<li>For IT and data security service providers<\/li>\n\n\n\n<li>to authorities when there is a legal obligation to disclose the information.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Service providers are given access to personal data only to the extent necessary to implement the respective service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Transfer of data outside the EU or the EEA<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Uutela Service Oy strives to use service providers whose personal data processing takes place within the EU or the European Economic Area.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, in connection with some of the technical, analytics, communication or other services used on the website, personal data may also be processed outside the EU or the EEA.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If personal data is transferred outside the EU or the EEA, the transfers will be carried out in the manner required by the GDPR using the appropriate legal transfer basis and, where necessary, appropriate safeguards.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. How long are personal data stored for?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Personal data will be stored only for as long as necessary to fulfill the purposes described in this privacy policy or to fulfill legal obligations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Order and payment information may be stored for the period required by accounting and tax laws.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Information related to customer service, complaints, returns, and cancellations may be retained for as long as necessary to process the matter and to investigate any possible legal claims.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Service and customer data are stored for as long as necessary for the customer relationship, the execution of the service, and for any legal obligations that may arise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The data is deleted or anonymized when there is no longer a reason to keep it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Protection of personal data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Uutela Service Oy implements appropriate technical and organizational measures to protect personal data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Information is intended to be protected, among other things:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unauthorized access<\/li>\n\n\n\n<li>of change<\/li>\n\n\n\n<li>of losing<\/li>\n\n\n\n<li>from destruction<\/li>\n\n\n\n<li>abuse and<\/li>\n\n\n\n<li>from unauthorized disclosure.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Access to personal data is restricted to the individuals and service providers who need the information to perform their duties.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The website uses encrypted HTTPS connection.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Cookies<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The website uses cookies and possibly other similar technologies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some cookies are essential for the technical operation of the online store, for example to implement the shopping cart, checkout processes and security.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Non-essential cookies are used only in the manner required by applicable legislation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">More detailed information about the cookies in use, their purposes, and how to manage consent can be found on the website. <strong>Cookie policy<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14. Registered rights<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The registered person has the right, in accordance with the applicable data protection legislation:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>to obtain information about the processing of their personal data<\/li>\n\n\n\n<li>requests access to personal data concerning themselves<\/li>\n\n\n\n<li>requests rectification of erroneous or incomplete data<\/li>\n\n\n\n<li>requests the deletion of personal data when there are legal prerequisites for such deletion<\/li>\n\n\n\n<li>requests restriction of the processing of personal data in situations required by law<\/li>\n\n\n\n<li>opposes the processing of personal data based on a legitimate interest on the grounds related to their personal specific situation<\/li>\n\n\n\n<li>objects to the use of their personal data for direct marketing<\/li>\n\n\n\n<li>to receive the personal data that it has provided itself in certain situations in a structured, commonly used and machine-readable format, and to transfer the data to another controller<\/li>\n\n\n\n<li>withdraw the consent given at any time when the processing is based on the consent.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The applicability of the rights depends on the purpose and legal basis of the processing of personal data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Uutela Service Oy may, if necessary, request additional information to verify the identity of the person submitting the request.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">According to the GDPR, the controller must provide the data subject with transparent information about the processing of personal data and must enable the exercise of the data subject's applicable rights.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">15. Right to file a complaint with the supervisory authority<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a data subject considers that their personal data has been processed in violation of data protection law, they have the right to lodge a complaint with the competent supervisory authority.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In Finland, the supervisory authority is:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Office of the Data Protection Commissioner<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Up-to-date contact information and instructions can be found on the website of the Data Protection Commissioner's office:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a target=\"_blank\" rel=\"noopener\" href=\"https:\/\/tietosuoja.fi\/?utm_source=chatgpt.com\">Office of the Data Protection Commissioner<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">16. Automated decision-making and profiling<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Uutela Service Oy does not, as a matter of principle, make any decisions regarding customers that are solely based on automated processing that would have legal effects for the customer under the GDPR or have similar significant effects.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If such processing is introduced in the future, the information required by law will be provided to the registrants.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">17. Modification of the privacy statement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Uutela Service Oy may update this privacy statement, for example if the services, the online store's technical solutions, or the law change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The updated privacy policy will be published on this page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The latest date of update of the privacy policy is stated at the beginning of the page.<\/p>","protected":false},"excerpt":{"rendered":"<p>Tietosuojaseloste Viimeksi p\u00e4ivitetty: 22.9.2026 Uutela Service Oy kunnioittaa asiakkaidensa ja verkkosivustonsa k\u00e4ytt\u00e4jien yksityisyytt\u00e4 ja k\u00e4sittelee henkil\u00f6tietoja EU:n yleisen tietosuoja-asetuksen (EU 2016\/679, GDPR), Suomen tietosuojalains\u00e4\u00e4d\u00e4nn\u00f6n sek\u00e4 muun soveltuvan lains\u00e4\u00e4d\u00e4nn\u00f6n mukaisesti. T\u00e4ss\u00e4 tietosuojaselosteessa kerrotaan, mit\u00e4 henkil\u00f6tietoja uutelaservicestore.fi-verkkosivuston ja verkkokaupan k\u00e4yt\u00f6n yhteydess\u00e4 k\u00e4sitell\u00e4\u00e4n, mihin tarkoituksiin tietoja k\u00e4ytet\u00e4\u00e4n ja mit\u00e4 oikeuksia rekister\u00f6idyll\u00e4 on. 1. Rekisterinpit\u00e4j\u00e4 Uutela Service OyY-tunnus: 1670240-2Mutterikatu [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"blocksy_meta":{"page_structure_type":"type-3","content_style_source":"custom","vertical_spacing_source":"custom","has_hero_section":"disabled","styles_descriptor":{"styles":{"desktop":"[data-prefix=\"single_page\"] [class*=\"ct-container\"] > article[class*=\"post\"] {--has-boxed:var(--false);--has-wide:var(--true);}","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/uutelaservicestore.fi\/en\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uutelaservicestore.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/uutelaservicestore.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/uutelaservicestore.fi\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/uutelaservicestore.fi\/en\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":3,"href":"https:\/\/uutelaservicestore.fi\/en\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":335,"href":"https:\/\/uutelaservicestore.fi\/en\/wp-json\/wp\/v2\/pages\/3\/revisions\/335"}],"wp:attachment":[{"href":"https:\/\/uutelaservicestore.fi\/en\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}